baji's Privacy Policy
This policy gives a full account of how we collect, store, use and protect the information you provide when you open an account or use services on baji. Please read it carefully.
Table of Contents
- 1. Introduction and Scope
- 2. Data Collection
- 3. Purpose of Data Use
- 4. Data Storage and Security
- 5. Sharing Data with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Protection of Children and Minors
- 8. User Rights
- 9. Payment Data Protection
- 10. Data Retention Period
- 11. Connection to Responsible Gaming
- 12. Policy Changes
- 13. Contact
Introduction and Scope
baji is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy applies to baji's website, mobile app and all digital services.
When you register an account on baji, log in, make a deposit, play games or contact customer support, we receive certain information from you. This policy explains why that information is collected, how it is used and how it is kept secure.
By using our services you agree to the terms of this policy. If any conflict arises between this policy and other terms of service, the provisions set out in the Terms and Conditions will take precedence.
Data Collection
baji may collect the following types of information:
2.1 Registration and Identity Information
- Full name
- Date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or other government-issued identity documents (at the time of account verification)
2.2 Financial Information
- Deposit and withdrawal transaction details
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction amounts and timestamps
2.3 Technical Information
- IP address
- Device type, operating system and browser details
- Session duration and page visit history
- Login time and location data (if permission is granted)
2.4 Gaming Activity Information
- Bet and game play history
- Win and loss records
- Bonus claim history
2.5 Communication Information
When you contact baji via live chat or email support, records of those conversations may also be kept.
Purpose of Data Use
baji uses collected information for the following purposes:
- Account Management: To handle registration, identity verification (KYC), login and account security.
- Processing Transactions: To process deposit and withdrawal requests.
- Customer Support: To resolve issues, handle complaints and provide assistance.
- Service Improvement: To improve platform performance and the user experience.
- Fraud Prevention: To detect suspicious activity and block unauthorised access.
- Bonuses and Promotions: To correctly award applicable bonuses and rewards.
- Communication: To send important service-related messages, policy changes or security alerts.
- Legal Compliance: To comply with applicable laws and regulations.
Data Storage and Security
baji applies industry-standard technical measures to protect your information. All data transferred between the website and servers is secured through SSL (Secure Socket Layer) encryption.
4.1 Technical Security Measures
- All sensitive information is stored in encrypted form.
- Passwords are never stored in plain readable form — hashing technology is used.
- Server access is controlled and restricted to authorised personnel only.
- Regular security audits are conducted.
- An intrusion detection system is active.
4.2 Administrative Security Measures
- Staff receive training on personal data protection.
- Access to data is determined on a need-to-know basis.
- A plan is in place for an immediate response in the event of a data breach.
While baji maintains the highest level of security, no digital system is entirely free from risk. Users also have a responsibility to keep their own passwords confidential.
Sharing Data with Third Parties
baji may share information with third parties in specific circumstances. However, this is always limited and purpose-specific.
5.1 Service Providers
baji works with trusted third parties for payment processing, identity verification and technology infrastructure. These parties receive only the information needed to carry out the specified service and are bound by confidentiality terms equivalent to this policy.
5.2 Legal Requirements
baji may be required to disclose information by court order, a lawful request from a law enforcement agency or the requirements of applicable law. In such cases only the necessary information will be provided.
5.3 Business Transfers
In the event of a company merger, acquisition or asset transfer, user information may pass to the new owner. Users will be informed in advance, and the protections in this policy will continue to apply.
Cookies and Tracking Technologies
baji's website and app use cookies and similar technologies. These help improve your browsing experience and maintain platform functionality.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security. The site cannot function properly without them.
- Functional Cookies: Remember your preferences and settings, such as language and display options.
- Analytical Cookies: Used to understand which pages are most visited and to improve the service.
6.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may affect some site functionality and cause issues with the login experience.
Protection of Children and Minors
All baji services are strictly for users aged 21 and above. No information is knowingly collected from minors (under 21).
Age is confirmed by verifying the date of birth provided at registration. If evidence is found that an account belongs to a minor, that account will be suspended immediately and the collected information will be deleted.
A note to parents and guardians: if you believe your child or an underage member of your family is using the baji platform, please contact us.
User Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You can log in to your account at any time to view your stored information. You may also request a copy of the information baji holds about you.
8.2 Right to Correction
You can request a correction if any of your information is inaccurate. Some details can be changed directly from account settings; for others you will need to contact support.
8.3 Right to Deletion
After closing your account you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal, regulatory or financial record-keeping obligations.
8.4 Right to Object to Processing
You have the right to object to your information being processed for specific purposes. However, it may not be possible to stop processing that is required to provide essential services.
To exercise any of your rights, contact baji via 24/7 live chat or email support. Our team provides assistance in both Bengali and English.
Payment Data Protection
bKash, Nagad, Rocket and Upay can be used for deposits and withdrawals on baji. The information related to these mobile banking transactions is handled with the highest level of security.
9.1 Card and Account Data Protection
Your mobile banking PIN or password is never stored in baji's systems. Only transaction details (amount, timestamp, reference number) are recorded.
9.2 Transaction Security
- All transactions are completed through SSL-secured connections.
- Unusual transactions are automatically flagged for review.
- If there are too many failed login attempts from a single device, the account is temporarily locked.
Data Retention Period
baji does not keep your information longer than necessary. Retention periods vary depending on the type of data:
10.1 Account Information
All information is retained while the account is active. After an account is closed, certain minimum necessary information may be kept for a defined period due to legal obligations.
10.2 Financial Transaction Records
Transaction records are retained for an extended period for financial auditing and potential dispute resolution purposes.
10.3 Communication Logs
Customer service conversations and support tickets are kept for a limited period, which helps with service quality improvement and dispute resolution.
Connection to Responsible Gaming
baji believes that privacy and responsible gaming go hand in hand. baji uses your gaming behaviour data solely for the purpose of operating the platform — not to sell to third parties.
However, this data helps our team identify unusual gaming patterns, which supports timely action in line with the Responsible Gaming Policy. User wellbeing is always a priority for baji.
If a player wishes to temporarily exclude themselves (self-exclusion) or set deposit limits, that request and its related information are stored with the highest level of confidentiality.
Policy Changes
baji reserves the right to update this privacy policy as needed. If significant changes are made to the policy, users will be notified in the following ways:
- Display on the website notification banner
- Message sent to the registered email address
- Request for acknowledgement after logging into the account
If you continue using the service after an updated policy is published, you will be considered to have agreed to the new policy. The date of any changes will always be noted at the top of this page.
For more details on any policy-related matter, visit our FAQ section, where you will find answers to questions about data protection and account management.
Contact
If you have any questions, comments, or need to correct information regarding this privacy policy, please contact us through the following:
Available 24 hours a day, 7 days a week. Support in Bengali and English.
[email protected] — email us for privacy-related matters.
To learn more about baji, visit our About Us page, where the platform's goals, values, and services are described in detail.